Summary:
An Israeli SME designs and develops recording and monitoring solutions. They offer a state of the art software system to record and synchronize phone calls and computer screens. Advantages include effective, modern and fast cloud based technology, compatible with all solutions in the telephony sector and comes with competitive price. They seek commercial agents: integrators who provide their clients with telephonic means/service or recording systems installers.
Description:
This Israeli company is a subsidiary of the known recording company in the country and is strongly connected to a corporate telephony. They develop recording systems software for call centers, companies and call recording system for enterprises. The company designs, develops and markets multimedia recording and monitoring systems and agent performance optimization solutions for the global communications market. In Israel, the company develops such systems and solutions and sells them exclusively to the parent company (with an extensive and major experience in the Telecom industry) who sells them to the Israeli market. The company offers both on-premise and cloud-based solution for SMBs to enterprise customers. The solution has been chosen by more than 500 customers across the globe, helping their customer to save money on disputes.
The company invests in their family-friend work-life balance, holds high service level and informal approach. They appreciate every request and try to keep up with innovative/creative solutions.The company is headquartered in Israel with a branch office in China, and a worldwide customer installation base in Canada, China, France, India, Israel, Italy, Serbia, Turkey, USA.
Today the company offers a state-of-the-art recording software system, which enables recording and synchronization of phone calls and computer screens. The system knows to recording voice, screen activity, mobile call & SMS recording. In addition, the software enables locating the recordings according to a wide number of parameters - extension number, social security number, representative name and more. The solution makes it possible to perform quality control of the call using the software by automatic detection of certain words spoken in the conversation.
The solution is dedicated for call centers and is suitable for the diverse telephony infrastructures. It helps call centers to identify service gaps and improve the customer’s experience. It captures, evaluates and analyzes customer interactions, thereby increasing customers’ loyalty in today’s competitive business environment.
The company is looking for agents / integrators / resellers who would sell the software as part of a comprehensive communications solution to the customer. The potential partner of the first priority would be an integration company that provides its customers with comprehensive solutions in the field of telephony. The second priority is given to a company specializing in the installation of recording systems in organizations.
Type (e.g. company, R&D institution…), field of industry and Role of Partner Sought:
Type - business, trade
-Activity -
1) an integration company that provides its customers with comprehensive solutions in the field of telephony: makes installations, control, sale and service for his clients;
2) a company specializing in the installation of recording systems in organizations.
-Role –
Both kinds of partners are to involve the offered recording system in their usual service pack sold for their local customers: network & telephone solutions to their business, including installation, configurations, maintenance of the office needs for running telephone, networking, infrastructure arrangements.
Stage of Development:
Already on the market
IPR Status:
Secret Know-how
External code:
BOIL20200701004
